Czech or Slovak Speaking Customer and Colleague Engagement Centre Team Manager

at  Tesco

WHAT WE OFFER

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance – included in the indicated salary

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we”re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Job area
Customer and Colleague Engagement Center
Job type
Managerial roles
Location
1138 Budapest, Váci út 187.
Language requirement

ROLES AND RESPONSIBILITIES

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team’s processes
• Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
• Ensuring equal career development opportunities for all colleagues in my team
• Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets

YOU WILL BE GREAT IN THIS ROLE IF YOU HAVE:

• College/University degree
• Upper-intermediate level English knowledge
• Advanced Czech or Slovak language knowledge
• Hungarian language is an advantage
• 5+ years of relevant work experience
• 2+ years of leadership experience
• Excellent communication skills (both verbal and written)
• Great problem-solving, risk and escalation management skills
• Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
• Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills
• Willing to come to our office in Budapest twice a week
• Relocating to Hungary – we provide a Relocation Bonus