Czech or Slovak speaking Helpdesk Associate

at  Tesco

WHAT WE OFFER

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance You will receive gross 80.000 HUF/month language bonus along with your salary

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Job area
Customer and Colleague Engagement Center
Job type
Junior roles
Location
1138 Budapest, Váci út 187.
Language requirement
ENG+HUN CZ/SK
Employment type
Full time
Deadline
2024-11-0

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives Clubcard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimize the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the busines

ROLES AND RESPONSIBILITIES

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives Clubcard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimize the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the business

YOU WILL BE GREAT IN THIS ROLE IF YOU HAVE:

• Graduate/High school education
• At least upper-intermediate English, Hungarian and Czech or Slovak knowledge
• Experience in Customer Service is an advantage
• Strong Computer Skills
• Experience of using MS Office (Excel, Word & Power Point)
  Please note that you will receive your salary in HUF.
  Based on Hungarian legislation, following your six-month training period, you will be scheduled for shifts where you can earn up to an additional gross 100 000 HUF.