D365 Manufacturing Consultant

at  HSO

HSO SUCCESS AND AMBITION

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.
Prioritising customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!

• Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution.
• Business Process design/mapping and documentation
• Leading implementation streams through to delivery and initial post go-live support
• Delivery training to key users and deliver or assist delivery of training to end-users as part of an implementation. Working with Project managers to ensure as much as feasible activities are kept with budget, time and delivered to agreed quality guidelines
• Lead customer focused streamed solution playback sessions and perform fit gap analysis
• Develop design specifications
• Lead internal solutions design and process mapping workshops
• Manage customer expectations regarding the solution whilst ensuring the maximum use is being made of the software
• Knowledge base for end users and team members on implementations. This can be product knowledge or industry expertise
• Participate in pre-sales activities as requested.
• To carry out additional duties as may be assigned from time to time as instructed and agreed by Manufacturing Consulting Head and that are considered within your skills remit
• In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to confirm to the Company’s Quality standards.
• Represent HSO in a professional and positive manner at all times
• Adhere to health and safety policy, and other requirements relating to care of equipment.
• Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Consulting Head