Data Analyst - Chatbot BE @ING Hubs Romania

at  ING

Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.
Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn’t a perk. It’s the driver of our work.
We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
The Mission:
As a Data Analyst, you will play a crucial role in our data-driven initiatives, working on the creation and optimization of chatbot solutions. Your role will involve a mix of technical data analysis and business analysis. You will be instrumental in understanding and translating business needs into actionable insights through exploitation / analysis of conversational data.
Your day-to-day:
Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

Data Analysis and Reporting:

• Use SQL and Python to analyze data, generate reports, and create statistics that support business decisions.
• Identify trends and patterns in data to provide actionable insights.
• Develop and maintain dashboards and other visual tools to present data clearly to stakeholders.

Chatbots:

• Work on building and optimizing chatbots using DialogFlow.
• Engage in prompt engineering and other tasks to enhance chatbot performance and user experience.

Business Anaysis:

• Collaborate with stakeholders to understand their requirements and limitations.
• Translate these requirements into data-driven solutions that align with broader business goals.
• Ensure that solutions are scalable and adaptable to changing needs.

Adaptability and Flexibility:

• Stay up-to-date with emerging technologies and industry trends.
• Be ready to learn and adapt to new tools, methodologies, and challenges in a dynamic environment.

What you’ll bring to the team:

• A minimum of 4 years of experience in data analysis, reporting, and/or statistics.
• Experience with SQL (mandatory).
• Experience with or knowledge of Python, Cognos/PowerBI.
• Strong analytical and problem-solving skills.
• Great communication skills, both speaking and writing.
• Ability to work effectively with global teams and stakeholders.
• Flexibility and a willingness to learn new technologies as they emerge.
• An interest in GenAI tools and applications

Nice to have

• Experience with DialogFlow.
• Familiarity with Agile methodologies.

Foreign languages: English (advanced); Dutch/French/Spanish/German are a plus
Education: Master’s degree in Mathematics, Economics, Computer Science, Information Management, Engineering, Statistics
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Please refer the Job description for details