Data Analyst

at  COINS

JOB DESCRIPTION

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: • Self-starter who’s analytical, comfortable with large amounts of data, creative and collaborative • The ability to work through and deliver several requests across multiple stakeholders • Problem solver & results driven • Experience of Microsoft Excel and Power Tableau/ Tableau or other BI tools for modelling data and presenting results • An analytical approach to problems, including the ability to identify potential gaps and flaws in a methodology • Ability to review data and provide insight to enable stakeholders to make informed business decisions • Ability to manage your own time and switch focus quickly in a rapidly changing environment • Able to be flexible and adapt to change with a commitment to quality • Ability to quickly learn new applications & technologies • Desire to dig to understand and look for answers / solutions Day-to-day, you will: • Use data from various platforms/sources to analyse trends in operational performance and customer behaviour • Collate, format and deliver/present data & insight to key stakeholders based on specific requirements/project/programmes/initiatives • Carry out ad-hoc analysis of initiatives to drive improvements in customer experience and internal processes • Manage Data/reporting requests from functional areas • Guide and Coach other teams/team members on creating and using data/reports themselves • Identify inconsistencies on reporting and communicate ‘best practice’ to ensure consistency and escalate inconsistencies where appropriate • Provide insight and value to enable key stakeholders to interpret/drive improvements • Analysing data through a variety of statistical methods and models, from spreadsheets to graphs • Take personal responsibility for the Quality of data/reporting/insights delivered to the business Your skills and experiences might also include: • Experience using PowerBI and/or Tableau is desirable. • Knowledge of Data languages such as SQL and Python is desirable. • Experience working with contemporary data warehousing technologies like Databricks is advantageous. • Experience of delivering business insights from data investigations driving business improvements is desirable . • Experience of working in a customer success or process led environment an advantage What are we all about? At Access, we love software and how technology never stays the same. It’s this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. Working within the Customer Success team, the Data Analyst will provide robust insights, analysis and analytical reporting to interpret results and inform key business areas on operational performance, customer trends and portfolio analysis. This role will be responsible for developing and delivering required visualisations (dashboards and reports) to inform business decisions. Another key responsibility will be to define and deliver insight/recommendations based on customer segment to enable the business to better understand their customer base and plan service delivery/resourcing accordingly and in line with agreed strategy. As a Data Analyst, you will be responsible for improving the efficiency of business operations through data analysis and statistical forecasting. Your duties include collecting and reporting on performance whilst delivering analysis & reporting to management and making recommendations for operational changes/priorities

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