Req #: 46941
Category: Information Systems and IT
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Access Services

QUALIFICATIONS:

Required:

• High School Diploma
• Minimum of 5 years in management/leadership role
• Knowledge in all aspects of Patient Access work flows
• Advanced Excel experience
• Medical terminology and computer skills

Preferred:

• College degree preferred

ESSENTIAL FUNCTIONS:

• Utilize system generated reports to analyze data
• Analyze data to identify issues and areas of opportunity
• Create tracking and trending reports for each issue
• Provide summary findings to leadership teams
• Assist with creating action plans to address and resolve issues
• Develop reports to quantify the value and financial risk for each area
• Work the Patient Access, clinical departments and other Revenue Cycle teams to develop standard reports and expectations
• Participate in the Revenue Cycle meetings and report on trends and areas of focus
• Meet with Patient Access leadership to collaborate on areas of risk and revenue loss and develop trending reports associated to each area
• Audits and reviews work flow, patient processing and quality standards
• Identifies areas of improvement, creates and monitors routine reports to ensure data integrity
• Researches and maintains statistics on all errors or inconsistencies that exist,
• Provides recommendations for improvements
• Creates monthly statistical analyses which supports the department performance improvement initiatives
• Prepares, creates and develops reports to support organizational initiatives such as, Revenue Cycle Committee and Denials Task Force and clinical trials
• Manages the distribution of the reports and validates the accuracy and reliability of the data being presented
• Utilize AIDET:
• Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
• Introduce yourself and tell patients about your education, training and competency
• Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
• Explain what you are doing. This will help to put the patient at ease.
• Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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