Data Analyst

at  Roca Inc

Job Description: Data Analyst
Location: Hybrid-MA or MD
FLSA Classification: Exempt
About Roca
Roca’s mission is to be a relentless force in disrupting incarceration, poverty, and racism by partnering with young adults, the police, and systems at the center of urban violence to create safety, address trauma, and find hope.
Roca is a fast-paced, data-driven, and relentless organization that annually serves 1,500 young people at the center of urban violence – the young people most likely to shoot or be shot. Founded just outside of Boston in 1988, Roca operates a nationally acclaimed Intervention Model with five sites in Massachusetts, one in Hartford, Connecticut and one in Baltimore, Maryland.
Over 35 years, Roca has learned that to impact urban violence, we must work directly with the young people and systems at the center of it. Roca’s Intervention Model engages this population of very high-risk young adults in an intensive three-year program to address trauma, teach life-saving cognitive-behavioral skills, and break the cycle of incarceration and poverty that traditional youth programs alone cannot break. And, because it takes all of us, Roca also helps institutions like police and state agencies change the way they work with young people who are traumatized and living at the intersection of gangs, drugs, poverty, violence, immigration challenges, and involvement with multiple public systems.
Roca’s approach is rooted in understanding brain development, neuroplasticity, and the impact of trauma on the brain; the Intervention Model is built on the foundational theories of Cognitive Behavioral Theory, Stages of Change and Systems Change. Our intervention model is focused on behavior change, helping young people develop critical skills, and using data to improve our work every day. Roca uses Efforts to Outcomes (ETO), a web-based performance management software under the umbrella of Bonterra products. ETO is integrated throughout the organization to track staff performance and participant outcomes.
Position Overview
The Data Analyst reports to the Director of Evaluation and Learning (DEL). This individual will serve as Roca’s expert in data acquisition, statistical analysis, data review and visualization, report creation, and can pull together and interpret varied data and sources to inform programmatic improvements.
Primary duties include collection, validation, and reporting of program data; development and maintenance of data infrastructures and systems to support reporting; and regular data extraction, manipulation, analysis, visualization, and interpretation of results using programming and statistical tools.
The salary range for this position is $60,000 - $75,000 annually, commensurate with experience. We also offer a comprehensive benefits package including health insurance, 403(b) matching, and hybrid work arrangements. Preferred candidates reside in Central Maryland or Massachusetts.

MINIMUM QUALIFICATIONS AND SKILLS

Roca’s mission-driven work necessitates a dedicated and enthusiastic individual who embodies our core values. We seek a highly motivated candidate who shares our passion for serving young people impacted by urban violence. The ideal candidate will be a collaborative and trustworthy decision-maker, demonstrate a commitment to equity and inclusion, and possess a strong desire to contribute to a positive and supportive team environment.

• Bachelor’s Degree in Analytics, Engineering, Statistics, or related field.
• At least 2+ years of experience in database administration and data analysis (interpreting data and writing reports that can provide clear and concise explanations of findings to be shared with a variety of audiences).
• Ability to read, interpret, and verify data from multiple formats.
• Strong analytical, conceptual, and problem-solving skills.
• Ability to apply a deep and thorough knowledge of organization, connecting data elements to program operations, specifically addressing report development and programming.
• Strong communication (written and verbal) and interpersonal skills.
• High level of attention to detail and professional composure while tracking multiple tasks under pressing deadlines with constantly shifting expectations.
• Self-motivation, initiative, sound judgment, and commitment to ongoing learning is essential.
• Ability to work with diverse cultures and as part of a team.
• Travel around the service area (valid State issued driver’s license).
• Willingness and ability to work outside of normal business hours, and on holidays and/or weekends as needed.

PREFERRED QUALIFICATIONS AND SKILLS

• Proficient in a statistical or data manipulation software package such as SQL scripting, R, or panda/Python.
• Flexibility to learn multiple programming languages for data manipulation to serve organization needs.
• Intermediate knowledge of relevant software packages (ETO; MS Access; MS Word; MS Visio; SAP Business Objects Web Intelligence 3.0/4.0).
• Comprehensive knowledge of logical and physical data modeling concepts and ability to develop SQL Queries.

Organizational Leadership and Management

• Support DEL in developing and implementing internal structures and systems to enhance the organization’s learning and innovation (continuous quality improvement processes).
• Support program leadership and staff in using performance management systems and reports for day-to-day management and improvements in program outcomes and contract deliverables.
• Promote the organization’s vision, mission, values, and beliefs within the evaluation team and throughout the organization.

Data System and Administration

• Responsible for the configuration and administration of ETO Software including but not limited to:
• User Management and Security
• User Experience (Site Navigation, Customized Landing Pages, Dashboards, and Notifications)
• Data Collection Tools (Demographics, TouchPoints, Collections, Feeder Tables)
• Responsible for staying abreast with Bonterra’s product roadmap and implementation of new features.
• Provide technical support to staff and troubleshooting ETO system errors and reporting issues.
• Conduct weekly, monthly, and quarterly data integrity audits and address findings.
• Conduct data migration initiatives as needed.
• Maintain comprehensive documentation of database schema and data dictionary.
• Support DEL in developing solutions, tools, and processes for tracking, monitoring, and reporting performance measures, outcomes, and contract/funder deliverables.

Reporting and Analytics

• Conduct statistical analysis to convey results, efficiencies, opportunities, and enhancements that drives organizational outcomes and contract/funder deliverables.
• Develop automated reports and dashboards for the management of performance measures, outcomes, and contract/funder deliverables.
• Contribute to quantitative and/or qualitative evaluation design and research.
• Contribute sections to evaluation and/or internal reports, presentations, and other products.