Data Center Customer Operations II

at  Equinix

WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations II

JOB SUMMARY

Do you have experience of working within an Operation Centre or Datacentre environment? Or maybe you have customer facing experience and wish to be part of a passionate company that is rapidly growing and can offer plenty of opportunity?As a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Datacentre and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s IDC environment.

QUALIFICATIONS

Essential

• Experience in Customer Service, Operation Centres or Datacentres
• Experience of Copper / Fibre Cabling techniques (Installation, Termination & Testing)
• Willingness to work a 24/7 shift rota that includes day and night shifts
• Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP

Desirable

• Knowledge of Datacentre environments
• Extensive computer knowledge and familiarity (Windows platform)
• Previous ISP or Telco Background
• Baseline Knowledge of network, facilities and security-oriented monitoring systems
• Baseline knowledge of operating systems specifically Microsoft systems administration
• Baseline Knowledge of server infrastructure
• Experience of any of the following technologies whilst not obligatory would be a distinct advantage Cisco Switching/Routing/ASA, FORTINET, (CCNA preferred)
• Degree in IT preferred or equivalent experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Installations

• Racks and stacks customer equipment
• Installs customer equipment and cabinets

Queue Management

• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Center Link cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards

Documentation/Reporting

• Maintains detailed written records of all work activity
• Build, assess and continually improve internal and externally-facing controlled documentation

Projects

• Supports fulfillment of projects with direction from senior staff

Training

• Finishes the assigned training in a timely manner

Customer Management

• Supports customer happiness through timely and precise order execution

Operational Support

• Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room. In particular generating daily shift reports
• Respond to alarms in accordance with Equinix procedures
• Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
• Conduct tape rotation tasks daily