Data Center Field Support Tech(onsite New Brunswick, NJ)

at  Cognizant

JOB SUMMARY

We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have a strong background in Desktop Support and will be responsible for ensuring the smooth operation of our IT infrastructure. This role operates on a hybrid remote work model with day shifts and does not require travel. The Systems Engineer will play a crucial role in maintaining system performance and providing technical support to end-users.

QUALIFICATIONS

• Possess a strong background in Desktop Support with hands-on experience.
• Demonstrate proficiency in hardware and software troubleshooting.
• Exhibit excellent problem-solving skills and attention to detail.
• Show ability to work independently and as part of a team.
• Have strong communication skills to effectively support end-users.
• Display knowledge of network security principles and practices.
• Be familiar with IT policies and procedures.

• Provide technical support for desktop systems ensuring timely resolution of issues.
• Oversee the installation configuration and maintenance of hardware and software.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Collaborate with IT team members to implement and maintain network security measures.
• Conduct regular system updates and patches to maintain security and performance.
• Assist in the development and implementation of IT policies and procedures.
• Manage user accounts and access permissions to ensure data security.
• Provide training and support to end-users on various software applications.
• Document technical procedures and solutions for future reference.
• Participate in IT projects and contribute to the planning and execution of new initiatives.
• Ensure compliance with company IT standards and regulatory requirements.
• Perform regular backups and recovery operations to safeguard data.
• Analyze system logs and identify potential issues to prevent downtime.