Data Centre Engineer

at  Claranet

POSITION SUMMARY

The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.
This extremely customer focussed team is split between London and Bristol, providing critical on-site support to customers and the business around the clock.
Our Data Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshooting and repair of hardware faults and the installation of spares or components as required.
• You will be based at our Docklands and Hoddesdon Data Centres (must live within 1 hour commute to the data centres- EN11 & E14) with occasional travel to other UK sites when required.
• Provide hands and eyes services to all Claranet departments and external customers.
• Installation and decommission of managed equipment within the Data Centres and external customer sites.
• Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments.
• Accepting and taking ownership of fault escalations from internal teams.
• Providing internal and external customers with timely updates on progress of incidents.
• Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics.
• Documentation of Data Centre equipment, service configuration and hardware solutions.
• Carry out physical checks and audits as required by the business and its customers.
• The management and control of Claranet assets.
• Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities.
• Update and maintain Claranet databases following all changes to equipment or assets.

ROLE MISSION

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data centres are critical to our strategy and ensuring our customers have access 247365. We are seeking a Data Centre Engineer who will be a key contributor to create stable and reliable platforms and ensure that technologies and services are running optimally and maximising synergy and efficiency across the technology landscape.