Data Centre Technician

at  CBRE

PERSONAL EXPERIENCE/QUALIFICATIONS/SKILLS

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• Trained in a Technical discipline and having served an apprenticeship or equivalent. City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulation 18th Edition).

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• Previous experience working within critical maintenance environment.

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• Ability to work with minimal supervision

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• Good Customer Service and communication skills.

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• Flexible approach to work; good team worker.

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• Willing to learn and develop own skills.

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• Good understanding of permit to work systems and H&S requirements.

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• Ability to participate in mixed-skill teams to meet targets and standards

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• Ability to understand technical drawings.

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• Understanding of power provisioning, PDU’s and environmental monitoring.

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• Good Customer Service along with good communication skills, both written and verbal

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• Flexible approach to work. Willing to learn and develop own skills and work on own initiative.

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• Basic PC literacy and ability to interrogate database systems would be desirable. Training will be provided on all site-based systems.
  
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ACCOUNTABILITIES

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• Accountable to Contract Manager and Site Supervisor.

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• The post holder does not have any directly reporting staff.

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• This post carries no direct budgetary responsibility.

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• Accountable for maintaining appropriate stocks of spares and consumables and ensuring their secure storage and controlled issue.

EDUCATION

A good basic education is essential, with good written and spoken English and basic Mathematics skills.
Training [Essential]
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- The engineer must be formally trained in mechanical and electrical services maintenance.
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- City & Guilds 236 parts 1 & 2 (or later) 17th Edition or equivalent qualification
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- Up to date skills on building management systems, ACOP’s, fire and environmental control, building control, and health and safety.
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- Formal health and safety training IOSH, etc.

EXPERIENCE [ESSENTIAL]

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• Experience of mission critical facilities maintaining, but not limited to, UPS systems, BMS operation, emergency standby generators, testing of electrical systems.

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• Comprehensive mechanical and electrical engineering experience, undertaking reactive and planned preventative maintenance.

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• Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities

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• Appointed HV/AP, with the ability to create switching plans

PURPOSE OF THE JOB

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• To deliver service support within site team at client’s data centre/s.

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• To carry out Planned Preventative Maintenance, ad-hoc and reactive tasks, escorting and controlling sub-contractors to all M&E services.

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• To take a pro-active role in identifying any issues which need to be escalated to the M&E manager.

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• To escalate any site emergencies following agreed procedures.

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• In addition, the role may require:

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• Small installation works, repairs to building fabric, and handyman duties.

KEY RESPONSIBILITIES

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• Resolve and complete day to day work orders to meet customer satisfaction targets and delivered in time frame requirement in line with the SLA’s

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• Maintain up to date log of work completed and outstanding items through Mainstream SI-7 CMMS system

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• Qualify and act as an appointed Authorised Person (AP) within 6 months from on-boarding.

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• Carry out isolations and re-instatement of Electrical, Gas, Fire Alarms and Sprinkler systems when required and where authorised

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• Issue permits for access, maintenance, service and project activities on location as required

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• Ensure that all contractors and CBRE staff comply with all CBRE and Client safety and security requirements.

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• To participate in the critical services training programme.

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• To ensure effective communication with the client and management team is maintained at all times.

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• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.

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• Provide holiday, training & sickness cover for other members of the shift team.

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• Tracking and Completion of Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.

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• Provide condition assessments of plant and equipment.

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• Log and action all out of line situations with incident reports to include remedial action taken.

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• Update reports, documentation and infrastructure mapping, as required.

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• Ensure that all contractors and CBRE staff comply with all statutory, CBRE/Client safety and security requirements.

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• Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.

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• Ensure there is follow through between normal technical tasks and additional/project works.

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• Assist in preparing quotations for extra technical works. Source supplies, materials and labour to carry out work cost effectively and efficiently.

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• Effective communication with the client and management team is maintained at all times, e.g. Incident reports, Handover documents etc.

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• To ensure all requirements are met within client SLA (Service Level Agreement) and Data Centre DOU (Document of Understanding) and adhere to the standard CBRE/Client Processes