Data Communication Specialist

at  University of Texas at Austin

Job Posting Title:
Data Communication Specialist
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Hiring Department:
ITS Networking
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Non-Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:

Responsibilities

• Program and maintain Voice Services Systems (Voicemail, Auto-Attendants, Queues, and Voice PBX) maintaining accuracy.
• Administer and maintain accurate record keeping in cable management system for Networking & Telecom cabling plant. Work with technicians, maintain proficiency and provide data as needed for infrastructure growth planning.
• Administer and maintain work order, trouble ticket systems and ServiceNow, maintaining proficiency. Ensure compliance with service SLA’s on requests and trouble tickets.
• Review cabling manifests, test results, footages, and other related infrastructure details in the as-builts and create outlet schemes for ITS and capital projects. Provide punch lists to ITS Facilities Design as needed.
• Assist ITS Business Office and customers on best practices and solutions for their telephone systems as needed to ensure high levels of service and satisfaction.
• Coordinate special projects and events as requested.
• Other related functions as assigned

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF