Data Customer Service Apprenticeship

at  Remit Group

Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the companies platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by the company.

REQUIREMENTS

• Interest of current industry trends for the Internet, Telecoms and IT industries
• Willingness to learn.
• Dedication to providing excellent customer experience.
• Excellent written and verbal communications skills.
• Good attention to detail and level of accuracy
• Ability to use initiative and manage own workload effectively.
• Can do attitude.

• Processing of provisioning activities including lines and connectivity

Submitting number ports and performing associated administrative tasks

• Managing and processing additional work requests using our ticket-based CRM

Liaise, co-ordinate and maintain relationships with carriers and suppliers

Support, co-ordinate and maintain relationships with internal teams.

• Update and maintain provisioning documentation and systems

Provide regular communication and support to customers via email, telephone.

Carry out customer service tasks to support the wider team when needed

• Operate to set SLA targets.