Data & Digital Solutions Specialist

at  Kia UK

ABOUT US

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle – and the new pioneering EV9.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2024 by Great Place To Work®, and also ranked in the 2023 Best Workplaces™ for Women. Excellent responses were given by Kia staff on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and sense of security.

SKILLS:

• Highly numerate and PC literate. MS Office advanced (PowerPoint/Excel) with strong presentation skills.
• Excellent interpersonal and communication skills.
• Business analysis, planning and data processing skills.
• Self-starter, motivated, driven, with a desire to learn.
• Demonstrate high energy and drive, and the capability to review and share insight
• Ability to interpret and present complex data.
• Understanding of GDPR
• Strong interpersonal skills with the ability to work effectively with various stakeholders within the organisation
• Logical and objective, with the ability to translate data and feedback into results and process.
• Strong data analytical experience
  We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!

This role manages the Kia UK customer database (currently Siebel, moving to Salesforce), with a focus on increasing the quantity and quality of data, ensuring effective use and ensuring compliance with relevant regulations and develops reporting for dealers, van centres and field teams on the management of Leads and Chat enquiries (open rates, conversion, etc). You will also act as an expert to support other teams and business partners in best practice for the collection, transfer, use and storage / retention of customer data, ensuring compliance with GDPR requirements.
Be responsible for the overall performance management of Digital and Data solutions reporting ( Siebel , Leads , Kia Chat, Salesforce etc).
Key responsibilities include: