Data Engineer

at  Arkose Labs

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world’s first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

You will work closely with the Customer Experience and Operations team to:

• Build and maintain data ETL pipelines for the Customer Experience (CX) team to fulfill business requirements.
• Translate business requirements into technical specifications.
• Collaborate with other technical teams on implementations where there are dependencies external to CX.
• Propose and implement data management strategies and testing architectures.
• Perform exhaustive data quality assurance and propose QA automation solutions.
• Analyze raw data.
• Experiment with new dashboarding software and technologies to provide fast and automated data visualizations that can power customer reports and internal analytics.
• Create and maintain technical documentation

ABOUT THE ROLE

Arkose Labs is looking for an experienced Data Engineer to join our Customer Success organization. You will be part of the Customer Experience and Operations team and will work side by side with Customer Success leaders, product managers, and business analysts to continuously tune our business intelligence platform and applications with the goal of achieving maximum efficiency for our customer facing teams and improving customer experience.
You are passionate about data and understand the importance of building the right datasets that can transform highly complex data sets into digestible and actionable information for customers. You love solving technical problems and can also communicate effectively with stakeholders to understand business requirements and operational needs.

RESPONSIBILITIES:

You will work closely with the Customer Experience and Operations team to:

• Build and maintain data ETL pipelines for the Customer Experience (CX) team to fulfill business requirements.
• Translate business requirements into technical specifications.
• Collaborate with other technical teams on implementations where there are dependencies external to CX.
• Propose and implement data management strategies and testing architectures.
• Perform exhaustive data quality assurance and propose QA automation solutions.
• Analyze raw data.
• Experiment with new dashboarding software and technologies to provide fast and automated data visualizations that can power customer reports and internal analytics.
• Create and maintain technical documentation.