Data Engineer (D365)

at  Encora

JOB SUMMARY

We are seeking a highly skilled Data Engineer with specialized expertise in Microsoft Dynamics 365 Customer Insights to join our data team. The ideal candidate will have a strong background in data engineering, along with the Dynamics 365 Customer Insights (Data) Specialty certification. You will play a crucial role in designing, implementing, and maintaining data pipelines and customer data platforms, enabling our organization to harness the power of data for customer insights, personalized experiences, and data-driven decision-making.

QUALIFICATIONS AND SKILLS

• Proven experience as a Data Engineer, with a focus on data integration, ETL processes, and data pipeline development.
• Dynamics 365 Customer Insights (Data) Specialty certification is required.
• Strong experience with Microsoft Dynamics 365 Customer Insights, including data ingestion, unification, and enrichment processes.
• Proficiency in SQL and experience with both relational and NoSQL databases.
• Familiarity with Azure data services such as Azure Data Factory, Azure SQL Database, and Azure Data Lake.
• Experience with data modeling, schema design, and database optimization.
• Understanding of data governance, security best practices, and compliance requirements in the context of customer data.
• Proficiency in data scripting and automation using languages such as Python, PowerShell, or similar.
• Experience with API integration and working with RESTful services to connect data sources.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex data-related issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

• Design and develop data pipelines to ingest, process, and transform customer data from various sources into Dynamics 365 Customer Insights.
• Implement and manage data integration solutions that unify and enrich customer data, ensuring data accuracy, consistency, and accessibility across the organization.
• Collaborate with cross-functional teams, including CRM specialists, marketing, and data analysts, to understand business requirements and translate them into scalable data solutions.
• Optimize and maintain Dynamics 365 Customer Insights environments, including data ingestion, storage, and processing, to support real-time customer insights and analytics.
• Develop and maintain database schemas, queries, and stored procedures that support the functionality of Dynamics 365 Customer Insights.
• Ensure data governance and compliance, implementing best practices for data security, privacy, and regulatory requirements within the Dynamics 365 environment.
• Monitor and troubleshoot data pipelines and systems to ensure reliability and performance, addressing any issues promptly.
• Automate repetitive tasks and processes, leveraging tools and scripting to improve efficiency and reduce manual intervention.
• Work closely with IT and DevOps teams to integrate Dynamics 365 Customer Insights with other systems and platforms, ensuring seamless data flow and accessibility.
• Provide technical guidance and mentorship to junior data engineers and other team members on Dynamics 365 Customer Insights best practices.
• Stay current with industry trends and advancements in data engineering and Dynamics 365 Customer Insights, recommending new tools and technologies to enhance our data capabilities.