Data Integration Support Engineer – Azure Data Factory

at  Microsoft

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Data Integration Support Engineer, we are looking for specifically people with Azure Data Factory experience, where you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• Knowledge and hands-on experience with Azure Data Factory, Azure Synapse, and related Azure technologies.
• Knowledge in Data integration or Any Data related technology like SQL, ETL, Business Intelligence.
• Experience in designing and implementing data integration and orchestration solutions using Azure Data Factory
• Understanding of data governance, data quality, and data security best practices within Azure Data Factory.

ADDITIONAL OR PREFERRED QUALIFICATIONS

• Azure certifications such as Azure Data Engineer Associate or Azure Synapse Analytics Associate are a plus.
• Strong problem-solving and analytical skills with the ability to identify and resolve complex data-related issues.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
• English Language: confident in reading, writing, and speaking. Additional Latin languages like French, Spanish, Italian is a plus.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Responsibilities

• Ownership of the Customer Support Experience: Champion the customer’s support journey, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers.
• Resolution of High-Impact Technical Challenges: Address and resolve technically challenging and critical problems for customers and partners, making a significant impact on their experience with Azure’s products and services.
• Multi-Channel Customer Communication: Resourcefully and empathically engage with customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed.
• Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape Microsoft’s customer support strategy.
• Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.