Data Manager

at  Belmond Management

As Data Manager at our Global Office, you are part of a team that brings the legend of Belmond to life. You will be responsible for managing the journey of the company’s data including revenue, guest information, customer satisfaction, marketing campaigns and many more. You will take the lead in ensuring accuracy and efficiency along with sound governance. If you are looking to be a part of the future of luxury, this is your moment.

WHAT YOU SHOULD KNOW WHEN APPLYING…

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• It is expected that the application deadline will be 11 November 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

ABOUT US

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

• Onboarding of new data sources in our data platform in collaboration with IT, Data Science and Business Insight teams.
• Collaborate with Project Managers for ongoing and future projects involving the data platform and CRM.
• Identify and implement improvements to ensure our data is always accurate and complete.
• Provide tools to monitor and improve data accuracy and completeness.
• Manage the day-to-day running and enhancements to the global infrastructure.
• Work with stakeholder teams of Digital, Brand & Marketing, Commercial and Sales teams to ensure that their data needs are met.
• Responsible for setting up processes to ensure long term data accuracy.
• Collaborate and communicate with local operational teams, IT departments and Data Owners/Stewards/Custodians.
• Ensure stringent data protection policies are always adhered to.
• Drive designated data focused projects and initiatives.
• Main stakeholder of the relationship with vendors and third parties relating to the CRM platform.