Data Operations Engineer

at  endeavour group

LET’S CREATE A MORE SOCIABLE FUTURE TOGETHER

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Bring your passion and feel the energy
• Love what you do and leave your mark

We are looking for an experienced Data Operations Engineer with 3-5 years of industry experience. This role’s core focus is delivering day-to-day data operations and service management across our data and visualisation platforms, data products, and applications. Responsibilities include monitoring, triaging, and resolving issues, as well as collaborating closely with product squads and cross-functional teams for operations and support. Strong GCP, Azure knowledge and problem-solving skills are essential. The role will work closely with the Data Operations Lead ensuring efficient service response and alignment with standards and processes across the data operations space.
Sound good? Read on.

Here is a taster of what you can expect in this role:

• Monitor the support tickets, provide level 1/2 operations support for Endeavour data platforms, data products, data applications
• Provide incident resolution (L1/L2), create root cause analysis documents, triage with L3 support teams where appropriate
• Monitor data pipelines, Tableau dashboard refresh schedules, SQL jobs, take proactive actions to remediate the issues
• Provide support with data quality issues, backfilling, data correction
• Provide CI/CD, Azure DevOps support to data engineers onboarding new data products, assist with debugging, code reviews, change control management
• Document and knowledge share operations processes with the wider team
• Run incident triage, change review meeting with wider stakeholders
• Work closely with data scientists, data analysts, and wider stakeholders to understand data needs, guide them to platform standards and processes
• Contribute to continual service improvement and optimisation
• Available on support-call support during public holidays if needed

Qualifications

Now let’s talk about you:

• Strong Google Cloud Platform skills in BigQuery, IAM, Dataflow, Pub/Sub, Cloud Storage, and Cloud, Function, Cloud Composer
• Strong SQL skills and understanding of ETL processes
• Understanding of On-premise Data Gateways
• Strong understanding of data pipelines and workflow, DBT
• Development experience in Python
• Understanding of ITIL, Experience with ITSM tools such as ServiceNow is a plus
• Understanding of different BI platforms such as Tableau, Thoughtspot, Google Looker reports
• Knowledge of data governance and security principles
• Experience using Agile tools like Atlassian JIRA, Confluence
• Understanding of Machine Learning workflow, streaming pipelines is a plus
• Familiarity with Terraform or other infrastructure-as-code tools is a plus
• Experience supporting data warehouse/data product/ml products
• Technology operations management experience, working in complex environments
• Understanding of Azure Databricks is a plus

SOFT SKILLS

• Excellent communication and collaboration skills
• Excellent problem-solving and analytical skills
• Ability to quickly adapt to changing platforms and technologies
• Ability to self drive solutions with minimum guidance
• Strong attention to details
• Ability to work in a team environment

• Monitor the support tickets, provide level 1/2 operations support for Endeavour data platforms, data products, data applications
• Provide incident resolution (L1/L2), create root cause analysis documents, triage with L3 support teams where appropriate
• Monitor data pipelines, Tableau dashboard refresh schedules, SQL jobs, take proactive actions to remediate the issues
• Provide support with data quality issues, backfilling, data correction
• Provide CI/CD, Azure DevOps support to data engineers onboarding new data products, assist with debugging, code reviews, change control management
• Document and knowledge share operations processes with the wider team
• Run incident triage, change review meeting with wider stakeholders
• Work closely with data scientists, data analysts, and wider stakeholders to understand data needs, guide them to platform standards and processes
• Contribute to continual service improvement and optimisation
• Available on support-call support during public holidays if neede