Data Operations Specialist

at  NORD POOL AS

Nord Pool needs to strengthen the Data Operations team and we are seeking a Data Operations Specialist to join our Operations team.
The ideal candidate will be responsible for managing customer tickets related to data inquiries and issues, ensuring a timely and effective resolution. Additionally, this role will involve taking ownership of improving our data service offerings through continuous optimization and enhancement.

REQUIREMENTS:

• Completed higher education within IT, engineering, energy, or economics.
• Experience in usage of IT tools for monitoring, efficiency, and support purposes.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.
• Experience from operations that is dependent on complex IT infrastructure
• Experience and interest in IT and how technology can be used to improve business processes and increase the quality in our service delivery towards customers.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Proven track record of taking ownership and driving initiatives to improve processes and services.

• Investigate and troubleshoot data-related problems, identifying root causes and implementing effective solutions.
• Take ownership of data service offerings, proactively identifying areas for improvement and implementing enhancements.
• Develop and maintain documentation for data operations processes and procedures.
• Monitor data quality and integrity, implementing measures to ensure accuracy and reliability.
• Collaborate closely with the development team.