Database Assistant

at  Alzheimers Research UK

SalaryCirca £24,500 per annum
Contract typePermanent
LocationGreat Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
This is a permanent, , full time vacancy.

THE VACANCY

Having launched our new organisation-wide CRM, Salesforce, we now enter a phase of embedding and optimisation. This is a hugely significant and transformative time that provides the opportunity to grow the way we engage with our supporters.
As Database Assistant you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system. We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.
This role will be known internally as *Database Executive.

• Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.
• Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.
• Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.
• Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.
• Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.
• Assist the Database Manager, and Database Officers in improving business processes for the successful and efficient management of supporter data.
• Work with the Database Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.
• Import data using our tool Clarity Data Transform (CDT) and to see errors through to completion by either resolving the problem or escalating where appropriate.
• Support the Database Officers in delivering an ongoing training programme to all employees.
• Other data management tasks from time to time as identified by the Database Manager