Database Coordinator

at  Greater Vancouver Food Bank Society

WHO WE ARE

The GVFB provides assistance to approximately 15,000 people monthly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to 150 agencies such as housing agencies, women and children’s shelters, transition homes and after school programs, which in turn provide hot meals and snacks to thousands of people each week, including people who are unhoused.
Our mission is providing healthy food to those in need. Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB distributes 8.9 M lbs of food each year.
The GVFB is a proud winner of BC’s Top Employers 2023!
The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees, and contributing to poverty reduction and a higher standard of living in our community.

POSITION OVERVIEW

The Database Coordinator works closely with the Development team and reports to the Development Manager, performing administrative duties that support the fundraising efforts of the GVFB. The ideal candidate is proficient with Excel and has a combination of training, education and/or experience in fundraising and donor relations.

PERSONAL ATTRIBUTES AND CORE SKILLS

• Strong attention to detail, excellent organizational skills, and a demonstrated ability to manage competing priorities, and work well under time-sensitive deadlines.
• Excellent communication, interpersonal, and customer service skills.
• Ability to build and maintain internal and external relationships, work in a team environment, and build trust.
• Sense of humour, honesty, and compassion.
• A flexible, collaborative, and proactive work ethic.
• Self-starter, hands-on, adaptable, and able to work effectively in a fast-paced environment with minimal direction.

Qualifications and Experience

• Experience with data entry and/or use of CRM systems, such as Raiser’s Edge.
• Highly skilled in MS Office Suite, especially Excel.
• Proven experience in non-profit organization an asset.

• Provides general assistance to the Development, Communications and Engagement teams and provides a consistently high standard of donor service and care by addressing donor inquiries through phone calls and emails.
• Enters monetary and in-kind donations received by the GVFB using Raiser’s Edge and other fundraising CRM systems.
• Responsible for processing monthly PAD and credit card donations, importing online donations, issuing and mailing tax receipts, and running campaign and constituent reports as requested.
• Assists the Development team by making reactivation calls and managing the mailing of Impact Reports, acknowledgment letters, and donor welcome packages.
• Attends departmental meetings, records meeting minutes and maintains the electronic and paper trails of documents such as invoices, policies, and gift agreements.
• Assists the Development team with researching prospects, identifying granting opportunities, and supporting various stewardship activities as needed.