Databasing Officer

at  Arthur Rank Hospice Charity

The Supporter Care team sits within the Income Generation and Communications department and is responsible for managing relationships throughout our community, increasing awareness of the charity and raising vital funds to contribute to the cost of our care. Our supporters are dedicated, committed and extremely generous in the multitude of ways that they provide support.
We are looking for someone to join us as a Databasing Officer, this is a full-time role working 37.5 hours per week and will be based at our Hospice site in Cambridge.
As our Databasing Officer you will be responsible for populating, processing and maintaining data within our customer relationship management system (Donorflex).

Main duties will include:

• Ensuring donor records are updated and maintained in an accurate manner
• Process supporter communications
• Process supporter donations and payments
• Maintaining effective relationships with our supporters
• Handling supporter enquiries and send out relevant information by post or email
• Supporting the Supporter Care Manager and finance team with reconciliation of income

To be successful in this role you will be a competent user of IT programmes, with previous experience working with Customer Relationship Management systems to input data and create reports. You will work closely with our supporters, so it’s essential to have great customer service skills and deal with enquiries in an efficient and timely manner.
In return we can offer you the opportunity to work as part of our Fundraising team and be fully supported in your role to allow you to make a difference to the service our supporters receive.

We recognise that staff are our greatest asset and have developed the following benefits package for our colleagues:

• 25 days annual leave, plus bank holidays
• Access to training and development
• Subsidised meals from our Bistro at the Hospice in Cambridge
• Family friendly leave
• Employee Assistance programmes
• NHS Blue Light Discount scheme
• Yearly performance review
• Christmas Club Saving scheme
• Social activities such as quiz nights

• Ensuring donor records are updated and maintained in an accurate manner
• Process supporter communications
• Process supporter donations and payments
• Maintaining effective relationships with our supporters
• Handling supporter enquiries and send out relevant information by post or email
• Supporting the Supporter Care Manager and finance team with reconciliation of incom