Day Porter

at  Oriel House Hotel

To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;

• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel;
• To comply with all policies and directives of the Collection;
• Any other sundry task not mentioned but within scope of the job

OVERALL JOB PURPOSE

To ensure that all guests receive a warm, memorable and personalised welcome. Ensuring that guest needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines.

ROLE SPECIFIC DUTIES:

• To arrive for work on time and in proper uniform.
• To adhere to company’s Clocking Procedure

• To ensure a high standard of personal hygiene and grooming.
  To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
  To liaise with front office regarding all aspects of client’s requirements
  To set up and deliver room service requests when required

  Assist other departments as and when required and according to company standards.

• Follow rigidly and observe all hygiene regulations.

  Oversee the general upkeep of public & staff areas

• To anticipate guest needs at all times

• To carry out our customer relations policy ensuring that we maintain 4 Star standards.
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005.
• To report and where possible take action on incidents of accidents or damage in the Hotel.
• To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook.
• To ensure that necessary steps are taken to safeguard Company money, goods, and assets.
• To report any customer comments to Management.
• To be proactive in maintaining energy efficiency within the Hotel.
• To establish and maintain a good working relationship with other members of staff and Management at all times.
• To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
• To deal with customer complaints in an efficient and professional manner and to notify Management of these.
• To upsell the Company products and services where possible.
• Any other sundry task not mentioned but within the scope of the job

ADDITIONAL DUTIES

To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Programme, ‘Empower Your Excellence’, recognising that you are an ‘Ambassador’ of the Talbot Collection at all times;
To ensure professionalism and integrity at all times when communicating with both internal and external guests;

To make certain that the four star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;

• To establish and maintain a good working relationship with your colleagues and management at all times;

  To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;

• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;

• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel;
• To comply with all policies and directives of the Collection;
• Any other sundry task not mentioned but within scope of the job.