DC Customer Service Representative

at  Wolseley

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
Wolseley Canada is looking for a DC Customer Service Representative at our distribution center in Milton, Ontario.

What’s in it for you?

• Work schedule: Monday to Friday from 11:30am-8:00pm
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What will you do?

• Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada
• Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures
• Facilitating updates to orders when a product has been discontinued with or without replacements
• Communicating with vendors to obtain delivery dates and information on products
• Providing expected shipment dates for products arriving and departing from our Distribution Centers
• Acting as the liaison between DC Operations Teams and our branch network
• Supporting the flow of information between procurement and the branch network for impact orders
• Creating and analyzing reports to support business execution
• Participating in, contributing, and supporting the distribution center process improvement initiatives
• Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases

What will you bring?

• A minimum of 5 years related experience in a fast-paced customer service role
• 2 years experience in a distribution, supply chain/logistics or transportation environment
• Thorough knowledge of warehouse and inventory control policies, processes and procedures
• Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench
• Highly organized in prioritizing work and multi tasking
• Advanced skills in Microsoft Office software including Microsoft Word and Excel
• Superior analytical and problem-solving skills
• University Degree or College diploma is an asset
• Ability to work cross functionally within the organization as well as with customers
• Proven experience identifying and driving process improvements with the customer
• Excellent interpersonal skills with demonstrated success working in a team environment
• Professional presence; ability to communicate effectively via phone & email

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position

• Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada
• Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures
• Facilitating updates to orders when a product has been discontinued with or without replacements
• Communicating with vendors to obtain delivery dates and information on products
• Providing expected shipment dates for products arriving and departing from our Distribution Centers
• Acting as the liaison between DC Operations Teams and our branch network
• Supporting the flow of information between procurement and the branch network for impact orders
• Creating and analyzing reports to support business execution
• Participating in, contributing, and supporting the distribution center process improvement initiatives
• Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining database