DC Network Engineer

at  World Wide Technology Holding LLC

EXPECTED OUTCOMES (WHAT WILL “SUCCESS” LOOK LIKE IN 12 MONTHS)

After twelve months in this position, the infrastructure technical analyst will be proficient in CTI standards and policies regarding data center installations and maintenance of the overall environment. He/she will be able to act independently and manage day-to-day activity supporting the data center (i.e. trouble calls, technical requests,
change controls etc.). He/she will be able to execute medium to complex technical request activity and medium size projects.

CANDIDATE QUALIFICATIONS (KEY COMPETENCIES, MINIMUM YEARS OF EXPERIENCE, MINIMUM PRIOR SPAN OF CONTROL, TECHNICAL SKILLS)

Required skills include 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus.
Requirements:

KEY RESPONSIBILITIES

The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Media Management duties including the following:
• Performing daily tape ejects to increase current day processing capacity.
• Monitoring of tape related console messages.
• Managing all daily ad-hoc tape/job requests and scratch activity.
• Managing all physical and electronic vaulting activity.
• Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
• Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
• Replacing any/all damaged media.
• Minor to moderate problem determination
• Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
• Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
• Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
• Media liaison between the on-site hardware teams and the on-site CE’s.
• Initiating, scheduling, coordinating, and approving media management sponsored change controls.
• Supporting all physical off-site vaulting activities.
• Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
• Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
• Ensure destruction procedures are followed.
• Supporting all site and application specific disaster recovery/COB tests/exercises.
• Responsible in following best practices and processes in degaussing and wiping of all hard drives.
• Performs random audit checks and sampling.
• Remain current with all global procedures and provide input when appropriate
• Participates in projects relating to tape/media
• Assisting in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, Other duties as assigned by management.

DEVELOPMENT (WHAT WILL YOU LEARN BY DOING THIS JOB)

Mid-level technical position within the Data Center Service Delivery (DCSD) discipline. Career path includes advancement to Senior Technical Analyst position within the DCSD structure and access to other technical support areas, or systems development.