DC & WTS Support Engineer

at  ONNEC Group

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years’ experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
Support Engineer - Workplace Technology Services is a highly visible infrastructure role that requires commitment to providing a high-quality service to meet customer project demand.

WHAT YOU’LL BE DOING AS OUR SUPPORT ENGINEER - WORKPLACE TECHNOLOGY SERVICES:

• Build, Rack and Stack Network and Server hardware in Data Centre Halls and co-lo’s and provide connectivity.
• Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.
• Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA.
• Carry out all types of patching / jumpering including all types of voice & data, copper & fibre.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems.
• Audit and document existing cabling installations.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Compile patching schedules as required.
• Utilise Cable Management Software as required for patching planning.
• Provide connectivity support to desktop users.
• Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• IMAC-D of all desktop equipment including any peripherals
• Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
• Carry out surveys and update drawings and schedules.