Dealer Operations Manager

at  Ford Motor Company

Ford Central and Eastern European Sales LLC is looking for a

WHAT YOU’LL LOVE ABOUT US:

• Being part of a fully supportive, collaborative, and dynamic team who will focus on your professional development and prepares you for your next – even international - career step
• Hybrid working model supporting your work-life balance
• Continuous challenges and great opportunities
• Cafeteria – Benefits package
• As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days
• Shuttle bus service between local train station and the office

Market representation:

• develop and implement a representation plan that supports the delivery of FoH’s sales and aftersales objectives, ensures proper geographical coverage for the Ford brand and delivers top level throughput and best in class customer experience.
• implement Retail Fitness program
• ensure proper contractual background of Ford’s dealer relations in line with the latest EU and Hungarian legal requirements.
• ensure proper administration of dealer contracts in the Ford systems (DID maintenance).

Manage new dealer openings and terminations:

• evaluation of prospective dealers
• manage contract administration
• ensure new dealer RL&S consistency
• manage start up and closing advertising
• manage dealer code, credit limits and system set ups / closings
• manage financial reconciliation, stock clearance and customer handling with terminated dealers
• manage the removal of Ford Trademarks in case of termination

Dealer development and profitability:

• help to develop Business Plan for new dealers and existing poor performer dealers
• measurement and reporting of dealer profitability (eBM system)
• develop action plan to improve dealer profitability
• develop and implement Ford’s dealer related training strategy (Sales and non-technical FCSD as well)
• develop and implement Mystery shopping program in line with FoE requirements

Supervision of Ford’s “Look & Style” program:

• supervision of inside and outside appearance of dealerships, ensure proper alignment
• manage Showroom Upgrade project
• supporting orders
• coordination of RL&S invoicing
• keeping contact with subcontractors (Arlux, Neonsign, APS, Visotec)
• handle trademark related matters

Standards and related margin system:

• implement Ford’s core, premium, FordStore and Transit Centre standards
• ensure standards compliance
• coordinate annual dealer audits
• develop and implement local version of annual Variable Dealer Margin (VDM) program
• manage quarterly evaluation, communication, and payment of VDM.

Customer and dealer satisfaction:

• coordinate Ford’s customer satisfaction program and develop action plan to achieve related objectives (Sales and FCSD as well)
• coordinate Ford’s dealer relationship survey and develop action plan to maintain BIC position
• coordinate annual Ford President’s Award competition in the Hungarian Dealer Network
• Manage the collection of dealer attestations for Stop Sale campaigns

Systems:

• develop and implement certified DMS strategy

• ensure dealer enrollment with regards to key Ford system initiativesManage introduction, launch and operation of new platforms and systems (e.g. eCommerce Marketplace Portal, OneCX, TrackBack, Test Drive Scheduler Tool, etc.)

Other:

• Coordinate FoH’s ISO certification
• Maintain good, advisory relationship with the dealers and their staff
• Make proposals how to improve FCEE processes

Please refer the Job description for details