Dealer Relations Manager - Western Zone

at  Honda Canada

Job Description:
The incumbent will effectively support the dealer network through customer centric leadership and guidance as well as support the Manager of National Field Operations in achieving the Western region’s business objectives and strategies. The position requires the incumbent to work in partnership with CH to generate business and profitability for CH and HCFI.

QUALIFICATIONS:

• Completed University Degree or College/CEGEP required.
• Minimum 3-5 years, previous experience in Credit or Marketing required or related discipline.
• Valid driver’s License.
• Ability to travel as needed, and adapt to business needs and requirements.
• Must entail strong decision making and problem solving abilities. Flexible and able to work away from home regularly and occasionally at short notice. Willing to host events confidently.
• Must entail excellent leadership and supervisory skills. Previous leadership working experience required.
• Aptitude to work autonomously as well as a team player, ability to work well under pressure, prioritize conflicting demands, and meet deadlines.
• Must have exceptional awareness to risk sensitivity, and strong planning, strategic, analytical, and organizational skills.
• Ability to display initiative, integrity, and strong attention to detail and accuracy.
• Must entail good knowledge of all Honda product lines (Automotive, Motorcycle/ATV and Power/Equipment).
• Must entail excellent knowledge of Retail Financing, Leasing and Wholesale Financing, F&I Department along with Business Office products; used vehicles, with clear understanding of Credit Lending.
• Must be proficient in MS Office programs (Word, Excel and PowerPoint).
• Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external stakeholders.
  Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.
  If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

• Create monthly PDCA’s and show progress on Focus Dealers, to demonstrate territory performance, gaps and counter measures.
• Support and attend special events as required, such as dealer training initiatives and road shows.
• Conduct dealer staff training, provide professional and knowledgeable dealer visits to increase penetration and meet company objectives.
• Professionally manage dealer concerns to their satisfaction.
• Assist the Manager of Field Operations by providing regular feedback for weekly, monthly and quarterly operating meetings. Make recommendations to ensure company objectives and targets are being met.
• Promote HFS Retail finance, lease, and end of term, wholesale, warranty and used cars to dealers for Honda, Acura, MC / ATV & Power equipment.
• Work with Honda Dealers within the assigned territory to achieve HFS specific sales and service targets.
• Coordinate and participate in quarterly reflection presentation meetings with Management, colleagues and Honda Canada. Provide a gap analysis and counter measures to improve the business.
• Work with Honda Canada to ensure customer and dealer satisfaction and also provide solutions to specific issues.
• Work to increase HFS’ exposure at the dealer and public level through participation in industry trade shows, contests and through promoting point of purchase materials.
• Undertake additional projects and tasks as required.