Dealer Service Support Specialist (f/m/d) - 20h / week – 6-month contract

at  Patagonia

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

YOUR ROLE:

We’re in business to save our home planet. Your role will contribute to this by helping our dealer service team to provide timely service to our wholesale partners (dealers). You will mostly be focusing on repair and return requests.

MAIN TASKS:

• Process returns and repairs for wholesale accounts
• Manage replacement wholesale orders
• Creation of credit note requests
• Help resolve delivery complaints
• Provide a prompt, reliable and high-quality service and operational support to the wholesale dealers
• Complete daily seasonal tasks in a timely and comprehensive manner
• Complete ad-hoc DS tasks and assignments