Dealership Service Appointment Coordinator

at  Audi Mississauga

THE ROLE

Are you an experienced vehicles Service Appointment Coordinator looking to take the next step-up in your career? If so, we have a new challenge for you.
Audi Mississauga has two locations. Our premier new facility is in the heart of Peel region next to Toronto Pearson Airport. We are seeking a motivated team member to join our existing Sales Department for our Audi Mississauga Airport and Mavis locations. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the Greater Toronto Area. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer-focused individual looking to take your career to the next level, keep reading!

Duties:

• Greet customers and visitors in a professional, friendly, and effective manner, answer queries and provide information.
• Promptly answer telephone in a warm and inviting manner.
• Schedule service appointments. Follow up with customers as required.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to
• the dealership’s guidelines.
• Provides details of customer complaints to the Service Manager on a regular basis because of telephone communication with customers.
• Creates an environment where customers are regularly appraised of the current situation.
• Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Ensures that each customer encounter is consistent with the Bramgate Promise.
• Understands the customer service measurements used in the Audi network.
• Identifies, recommends, and supports opportunities for methods/process improvement.
• Identifies repeat customers and treats them accordingly.
• Assists Service Consultants in customer reception as required.
• Perform various clerical and administrative duties.
• Organize, maintain, and coordinate Company records and files in their proper locations.
• Where necessary, assist in the compilation of data for various reports.
• Maintain a clean and safe work area.
• Other duties as required