Dealership Support Technician

at  Stapletons

About us
Our Dealership Support Technician Opportunity Our Tyre Technicians are based nationally within Dealership Centres. They are the vital people who go above and beyond to exceed customer’s expectations and ensure the quality tyres we supply, are fitted to the highest safety standards. Without their expertise, attention to detail and excellent customer service we would not be the successful business we are today. In this regional role as a Dealership Support Technician you will provide cover across the Birmingham area, as required within the Dealership program. So you will ideally be based in the Birmingham area and be flexible with regards to business travel and hours You will be delivering a tyre fitting service and ensuring quality and customer satisfaction.
This role is based within the South West Region of London
You will be required to work 1 Sunday per month, which will be paid in addition to your salary.

The role

• Appraisal of staff as part of their induction process to ensure that relevant skills are available to meet business requirements
• Coach staff to improve sales, customer service and technical skills
• Using manual handling and relevant tools to remove and fit tyres of various weights and sizes.
• Ensuring customers receive a prompt, reliable and safe service.
• Adhering to essential safety standards and site best practise at all times.
• Maintaining high standards of housekeeping
• Build relationships with multiple teams of colleagues, customers and site staff.

Key accountabilities

• A Full Driving Licence is mandatory.
• A formal qualification in tyre fitting is desirable
• The ability to work and thrive in fast-paced customer driven environments.
• Have an organised and flexible approach, with excellent communication skills.
• Happy to work in a physically demanding role.

Skills & experience

OTE FOR ROLE IS £36,500.

We keep you mobile by sourcing a vast range of tyres from around the world, and supply our customers from our 11 UK distribution centres, using our own fleet of vehicles and drivers. Amongst UK automotive businesses, we are the ‘go-to’ people who strive for excellence in delivering a first class service with first class products. Our products come from a natural resource and we also offer customers recycling service after use.
Our passionate and dedicated teams of people are at the heart of everything we do. They are the key to our success
Other
Benefits
For the right candidate we can offer a career path with development, in a stable working environment.
Benefits include free uniform, PPE, pension, life assurance, annual holidays, Employee Assistance Programme (EAP), generous discount & cash back scheme with major retailers, as well as staff discounts with ETEL Group automotive companies.
So please apply and join us on our journey!
Job Reference: STS0252

The role

• Appraisal of staff as part of their induction process to ensure that relevant skills are available to meet business requirements
• Coach staff to improve sales, customer service and technical skills
• Using manual handling and relevant tools to remove and fit tyres of various weights and sizes.
• Ensuring customers receive a prompt, reliable and safe service.
• Adhering to essential safety standards and site best practise at all times.
• Maintaining high standards of housekeeping
• Build relationships with multiple teams of colleagues, customers and site staff