Debt and Collection Analyst

at  Echo Managed Services

Job Title Debt and Collection Analyst
Location Walsall
Hours 37 hours per week (Hybrid - 3dpw typically in the office)
Salary Up to £40,000 per annum
We are looking for a results-driven and proactive Collection and Debt Analyst to join our team. In this role, you will lead debt collection improvement projects, develop models to forecast revenue generation, and make confident recommendations to enhance current processes. If you are ready to take charge and drive performance, we want to hear from you.

• Work on debt collection improvement projects to drive performance, providing data and behavioural analysis to assist design of debt strategies.
• Build and develop models to forecast and track revenue generation, cash collections and bad debt risk.
• Make recommendations to enhance current processes and or utilise the debt system to improve performance.
• Manage process champion challengers to improve the effectiveness or efficiency of the debt processes.
• Ensure that system controls are adequate and effective.
• Set up management information and exception reporting to demonstrate system effectiveness.
• Monitor the flow of accounts through the debt systems. Identify & resolve any individual or bulk account issues. Recommend appropriate resolution.
• Maintain auditable change control processes.
• Contribute to change impact analysis on operational systems.
• Liaise with 3rd party suppliers to resolve issues and identify improvement opportunities/system upgrades.
• Maintain good communication/relationships across the operation.
• Work within and enhance the ISO9001 quality framework.