Debt collection agent

at  ParcelHero

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At ParcelHero, we foster a collaborative and innovative culture where every team member’s voice matters. We’re a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you’re someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.
The role
We are seeking an enthusiastic and highly motivated Debt Collector with experience collecting both consumer and business debt (Primarily consumer).
This role involves contacting consumers and small businesses regarding outstanding debts related to their parcel deliveries. It’s an emotive subject that requires a degree of finesse to defuse any emotional response and agree either full payment or a payment plan.
You will be responsible for locating debtors if phone numbers are invalid, and also processing legal documents if we need to take court action to recover our debt.

SKILLS AND COMPETENCIES

• At least one years of experience collecting consumer debt
• At least 2 years experience collecting business debt
• Excellent communication skills and a skilled negotiator
• A keen eye for detail and strong organisational skills
• Excellent telephone manner
• Knowledge of the procedures and legal requirements necessary when debtors do not meet their payment obligations
• Should be comfortable with Excel, Outlook & Word

• Accurately identify, locate and contact debtors about their payment status.
• Plan a course of action to recover outstanding debts.
• Account tracking to identify any outstanding debts.
• Excellent negotiation skills and telephone manner in dealing with various types of consumers.
• Ability to handle customer queries and complaints.
• Build trusted relationships with debtors with the aim to avoid any future issues.
• Regularly update the database on account status.
• Preparation and submission of our legal cases for unpaid debts.