Debt Collection Negotiator

at  Kobolt International Limited

Description: Unleash your negotiating talents and join Ko-bolt’s debt collection team to recover monies due our clients.
Your core role will be to manage cash collection of commercial accounts in the UK and abroad using a specific debt collection software. You will be contacting customers via all means of communication (letter, email, telephone), using our standard letter/email workflows, you will be negotiating with companies to achieve settlements or repayment agreements in compliance with good practice. You will be monitoring instalments, resolving queries, instructing legal action, external tracing partners and overseas agents as required.
It’s an exciting time to join us as we expand and further develop our proposition. You will have the opportunity to help with business origination and marketing for Ko-bolt and the wider group.
Training: Full induction as well as systems & compliance training is provided in-house. Other external courses and qualifications are also available.
Profile: If you are a good communicator, hardworking, self-motivated, precise, organised, good with words and figures, professional and passionate about delivering a good outcome for customers and a quality service to our clients, you will enjoy being part of our team in a fast-moving industry where you keep learning as you improve your skills.
The successful candidate should, ideally, have held a similar position, e.g. in Credit Control, Debt Collection, Litigation or Customer Service, and have excellent problem-solving skills & organisation skills, a good telephone manner, accuracy, numeracy, literacy, computer literacy, and business awareness.

QUALIFICATIONS

• Proven experience in debt collection or a similar role is preferred.
• Familiarity with CRM and accounting software such as Zoho, Hubspot, Xero, or QuickBooks is essential.
• Strong understanding of accounts payable processes.
• Excellent verbal and written communication skills.
• Ability to work independently while managing multiple accounts efficiently.
• Strong negotiation skills and the ability to handle difficult conversations with tact and professionalism.
• Attention to detail and strong organisational skills.
  If you are motivated by challenges and have a passion for helping clients resolve their financial obligations, we encourage you to apply for this rewarding position.

• Contact debtors via phone, email, or letter to collect outstanding debts.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of all communications and transactions in the CRM system.
• Collaborate with the finance team to ensure accurate account management and reporting.
• Utilise accounting software such as QuickBooks for tracking payments.
• Provide excellent customer service while addressing debtor concerns regarding their accounts.
• Prepare reports on collection activities and account status for management review.
• Marketing support as required.