Debt Recovery Account Manager

at  Information Services Corporation

Company Name:
Credit Risk Management Canada Ltd.
Location: Etobicoke, Ontario or Stratford, Ontario
Status: 12-month Temporary
Job Close Date: August 5th, 2024
We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers – one conversation at a time.
We are looking for two 12-month temporary Debt Recovery Account Managers to help grow our business and contribute to our future.
As a Debt Recovery Account Manager, you will have the opportunity to help consumers change their financial situation one conversation at a time.

Responsibilities:

• Reconciling accounts under 60 days delinquent.
• Communicate with customers using email and phone calls.
• Send and receive various documents to update accounts.
• Find solutions and arrange payment(s).
• Meet call and collection targets on a weekly basis.
• Complete skip tracing tasks as needed.
• Communicate with clients on updates with accounts.

What you’ll need:

• High level of communications skills.
• Ability to multitask.
• Have knowledge of computer software like, Microsoft suit, soft phone applications and different CRM Systems.
• 1-2 years of experience considered an asset but not required.

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

• We believe in progress with purpose.
• Innovative technology
• Growth through strategic partnerships
• Investment in new products
• We support your growth.
• Career development opportunities
• Education support
• We care about people.
• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Help us deliver exceptional customer care, one conversation at a time. If this opportunity interests you, please apply by August 5th, 2024. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.
A little more about us:
ESC is a wholly owned subsidiary of ISC (TSX:ISV). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we’ve excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum

• Reconciling accounts under 60 days delinquent.
• Communicate with customers using email and phone calls.
• Send and receive various documents to update accounts.
• Find solutions and arrange payment(s).
• Meet call and collection targets on a weekly basis.
• Complete skip tracing tasks as needed.
• Communicate with clients on updates with accounts