Debt Recovery Manager

at  Flint Bishop

DESCRIPTION

The Debt Recovery Manager will be responsible for managing the day-to-day operations of the debt recovery team at our Birmingham offices and include a team of Collections Advisors, Paralegals and Legal Executives.
The team is responsible for providing the complete commercial debt recovery service for clients, from outsourced early arrears collections through to litigation.
The role focuses largely on supervision of the team, preparing and reporting management information and handling senior-level fee-earning matters. The Debt Recovery Manager reports to the Head of Debts Services.

SKILLS, KNOWLEDGE AND EXPERTISE

You will:

• Have prior experience managing and leading a large team of paralegals or call handlers in a debt recovery or collections environment.
• Have previous supervisory experience in a contact centre environment or legal setting.
• Be a confident team manager, looking to develop and upskill your team.
• Be able to manage your own caseload of complex matters.
• Be able to work to financial billing targets and other KPIs.
• Have excellent time management skills and the ability to work to tight deadlines with your caseloads

Disclosure will be required in the event that a position is offered.

• Manage and supervise the day-to-day operations of the Debt Recovery team, specifically focusing on the pre-litigation side of operations.
• Work closely with the Head of Debt Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
• Run own senior-level caseload of debt recovery matters.
• Contribute to business development activities for the department, include working on client pitches and tenders.
• Ensure financial targets are met within the department, both on a personal and team level.
• Assist with the recruitment process for new members of the team.
• Ensure that all firm-wide and departmental SLAs and procedures are followed.
• Assist junior fee-earner with their own caseload; offering support and guidance where needed.
• Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
• Oversee all management information produced within the team; prepare reports on an ad hoc basis for the Head of Debt Services and the Chief Executive Officer.
• Program and update the case management system, ensuring this is used appropriately by each team member.
• Liaise directly with larger commercial clients where necessary and be their day-to-day contact.
• Develop bespoke debt recovery paths for commercial clients.
• Attend client meeting on a quarterly and 6-monthly basis. Provide in-depth client reports both internally and externally.
• Oversee the financial administration for the department alongside the Debt Recovery Finance Manager.