Debtor Management Team Leader

at  Uniting

WHY THIS ROLE MATTERS

This isn’t just about managing overdue accounts—it’s about understanding the people behind the numbers. Our clients are at the core of what we do, and we’re looking for someone who can bring a considered, practical, and empathetic approach to their financial needs. You’ll lead the charge in finding solutions, not just resolutions, working closely with clients to navigate financial challenges in a way that aligns with Uniting’s values of care and compassion.

ABOUT THE ROLE

As part of our Finance Shared Services Division, the Client Administration Team is the central point of contact for all things related to client transactions and finance queries, especially within our Ageing Services. Your role as the Team Leader will focus on debtor management, helping clients with finance-related enquiries and ensuring prompt, thoughtful follow-up and resolution.

YOUR KEY RESPONSIBILITIES

• Lead & Inspire: Mentor and coach your small team to deliver excellent client service, helping them grow and succeed.
• Client-Centric Focus: Handle debtor management activities with a compassionate and client-first approach, including account follow-ups, payment plans, and ad-hoc financial processes.
• Financial Reporting: Prepare and issue financial reports, ensuring that everything aligns with budgets and policy guidelines.
• Collaboration: Liaise with other Uniting teams and external government services (like Centrelink and Medicare) to resolve client financial issues.
• Operational Excellence: Oversee all aspects of the debtor management process, ensuring data integrity, compliance, and that all accounts are managed with precision and care.