Defence Business Services - DBS - Senior Infrastructure Engineer

at  Ministry of Defence

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• IT Infrastructure
• Systems Integration
• Technical Understanding
• Troubleshooting and Problem Resolution

Benefits

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King’s birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%

EXPERIENCE:

• CV
• Personal Statement
  At interview you will be assessed against the following:

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

KEY RESPONSIBILITIES:

All roles

• Provide hands-on day to day technical support for DBS DIT Infrastructure within the bounds of the Service Le Agreements.
• Ensure service availability of all “live” development & DR environments as dictated by SLA and ensure these environments are meeting the expectations of end users, record and log all infrastructure issues and ensure associated actions taken to resolve the issue are also documented using the IT helpdesk ticketing system.
• Provide 1st line support.
• Assist other Technical Support team members to ensure that normal service is restored as quickly as possible in the event of an incident, to minimize any disruption to the business.
• Where a forthcoming issue in the infrastructure environment can be pre-empted, identify and take pro-active actions prior incident occurring. (System housekeeping & system checks).
• Configure and manage system security.
• Lead, coach and develop teams where necessary to improve performance and meet objectives.
• Plan and organise workload to optimise performance.
• Possess sufficiently deep and wide specialist technical skills to assess and direct the technical direction of the infrastructure on which the systems are run.
• Deliver system change and enhancements approved by change requests by agreed targets to include assessment of change requests and delivery of solution once approved.
• Ensure documentation regarding system builds, network configuration, fixes, procedures and diagrams etc. are up-to-date and complete.
• Proactively define and analyse the root causes of specific infrastructure problems and implement the appropriate solutions to ensure rapid recovery, ensuring that the Service Support Centre team are kept up to so they can manage business expectation accurately.
• Measure and provide reports on current performance of services and components in the infrastructure and provide these to the Performance Management function and Senior Management as and when required.

At this role level, you will:

• Ensure services are integrated, delivered and operated as required.
• Work with and support third parties in providing infrastructure services.
• Work with technical architects to translate architectural designs into operations.
• Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks.
• Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy