Degree Apprentice Service Delivery Analyst 2025

at  Capgemini

BUILD EXPERIENCES WITH CHALLENGE AND IMPACT

We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. With our assignment-based organisation flexibility is intrinsic to our way of working, enabling our people to gain varied experiences to progress their careers.

As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.
This is a hybrid role, with an expectation to work from your base location up to two to three days per week. Additional travel to client sites may be required, depending on project needs.