Delegated Claims Performance Coordinator

at  MS Amlin

Delegated Claims Performance Coordinator
Location: London
Contract Type: Permanent
Work Pattern: Full Time and Hybrid
About The Job
Work as part of the DA Performance team, assisting with managing DCA relationships (TPAs, Coverholders) to ensure that our service partners consistently deliver the best outcomes for our clients and business - aligning to MS Amlin Values and adhering to all internal and external procedures and regulation.
What You’ll Spend Your Time Doing
To support team members to effectively manage designated service partners ensuring consistent delivery of claims service to MS Amlin and adherence to our claims philosophy, standards and regulatory requirements.

Responsibilities include, but not limited to:

• Assist the Performance team members and DA Claims Manager to appoint and on-board Service Partners efficiently and effectively in accordance with the MS AUL policy, including feedback as to provider service quality and performance.
• Receive and analyse service performance related information, coordinate with internal stakeholders and service partners to ensure any issues communicated and corrective actions implemented, escalating where appropriate.
• Understand and assist with the implementation of the DA performance framework and strategy.
• Be key liaison point for an allocation of DCA’s and work together to deliver superior claims service as per MS Amlin Claims philosophy and regulatory requirements, continuously monitoring claims service against agreed SLAs.
• Work with DA Performance manager to understand bordereaux issues/escalations for designated Service Partners
• Provide performance knowledge to support renewal/cancellation of DCA arrangements .
• Assist with the planning and execution of any designated Service Partner run-off claims handling arrangements
• Ensure personal knowledge is up to date with all regulatory requirements relevant to DCA’s, sharing this knowledge with colleagues and designated Serivce Partners to ensure awareness and adherence of such regulation.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation.

What we are looking for:

• Service-orientated - passionate about service performance and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Problem-solving – ability to break down complex issues and spot trends, patterns and interdependcies
• High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

Experience & Skills Required:

• Basic Knowledge and or experience in Lloyd’s / London market operational landscape which includes Bordereaux services such as BDX, Vitesse/FCP and DCOM.
• Awareness of FCA and other relevant regulatory environments.
• Awareness of key principles and practices of London Market
• Previous experience and knowledge of Microsoft Office e.g. Excel, Power BI

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added.
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits.
• Life Assurance: 5 x annualised base salary
• Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1.
• Continuous Learning Approach: Including study support with professional qualifications.
• Employer Supported Volunteering: 3 days volunteering leave.
• Annual health screening
• Give as you earn
• Cycle to work
• Season ticket loan
• Green car scheme
• Retail discount platform

About MS Amlin
MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.
This role is in our Lloyd’s business
Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.

• Assist the Performance team members and DA Claims Manager to appoint and on-board Service Partners efficiently and effectively in accordance with the MS AUL policy, including feedback as to provider service quality and performance.
• Receive and analyse service performance related information, coordinate with internal stakeholders and service partners to ensure any issues communicated and corrective actions implemented, escalating where appropriate.
• Understand and assist with the implementation of the DA performance framework and strategy.
• Be key liaison point for an allocation of DCA’s and work together to deliver superior claims service as per MS Amlin Claims philosophy and regulatory requirements, continuously monitoring claims service against agreed SLAs.
• Work with DA Performance manager to understand bordereaux issues/escalations for designated Service Partners
• Provide performance knowledge to support renewal/cancellation of DCA arrangements .
• Assist with the planning and execution of any designated Service Partner run-off claims handling arrangements
• Ensure personal knowledge is up to date with all regulatory requirements relevant to DCA’s, sharing this knowledge with colleagues and designated Serivce Partners to ensure awareness and adherence of such regulation.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation