Delegation Oversight, Vendor Management, Officer

at  State Street

INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)

IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc. and State Street Bank Corporation.
IFDSL services and supports a diverse range of products across multiple fund domicile on behalf global Asset Managers. Our unique set up provides the expertise, scale, technology and strategic support and partnership to our clients. We are deeply involved, with the support of our Shareholders, in the evolution of our Industry, towards more Innovation and Digital transformation.
IFDS Luxembourg currently services a total of €1,100 billion AUM for some of the most sophisticated and demanding asset managers in the industry. Our footprint in Luxembourg is about 320 people and we have more than 700 people globally supporting our Luxembourg businesses.
Our Mission and Values :
Our mission is to ‘build great experiences for our clients, their customers and our employees’.
This is achieved through our values of ‘PACE & L’ : Professional, Accountable, Client Focused, Excellence and Leadership.
Delegation Oversight, Vendor Management, Officer
Permanent Contract
Position Overview:
Working closely with Operations, Risk Management and Compliance, the role of the Delegation Oversight / Vendor Management function is to maintain a robust control governance framework that supports the IFDSL global operating model; ensuring adherence to prescribed outsourcing regulations, monitoring performance against agreed SLA deliverables and promoting a partnership approach with our outsourcing service providers and vendors.
The Oversight Officer is required to demonstrate a comprehensive knowledge of relevant key controls, oversight and outsourcing requirements, alongside a broad understanding of related and interfacing Transfer Agency activities.
Effective management of your own day to day responsibilities pertinent to the governance Outsourcing Service Providers and external Vendors is expected with an emphasis on department objectives and the implementation of the IFDS Luxembourg Oversight Model for existing and new relationships.

Responsibilities:

• Act as the main relationship contact with all offshore partners and vendors within the defined area of responsibility
• Establish and maintain close relationships at all levels with the offshore partner, ensuring any escalated issues are resolved quickly and effectively within agreed timescales
• Ensure that the IFDSL Oversight Model is appropriate for the business and meets the requirements of the regulators and the IFDSL outsourcing policy
• Assist in implementation of the various Oversight Model components for all operational activities outsourced by IFDSL to the service providers
• Ensure all operational Service Level Agreements, oversight procedures and roles & responsibilities are reviewed annually or earlier if a material change to operational activities occurs
• Assist in the completion of regular and ad hoc Risk Assessments for the Outsourcing Service Providers.
• Assist in the completion of Due Diligence questionnaires according to the changes in the business and share them with the Outsourcing Service Providers regularly for completion
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required, and actively contribute to TA-wide initiatives and focus groups

Requirements:

Education:

• Graduate with related degree (preferably in a Finance, Economics, Business)

Professional Experience:

• A minimum of 7 years’ experience within a financial services or banking environment
• Procedural, technical and product knowledge of the Transfer Agency business including a broad knowledge of legislation and regulations, including regulatory oversight requirements
• Experience of completing due diligence, audit reports or monitoring & testing reviews
• Experience in vendor management or management of outsourcing service providers

Technical skills:

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure
• Effective written and verbal communication skills in English
• Good attention to detail while appreciating the bigger picture
• A confident individual and self-starter, able to work independently in a specialist role and as part of a team
• Enthusiastic with a positive can do attitude
• Fluency in English, both written & verbal communication

IFDS is an equal opportunities employer, and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience.
You may not meet all of the requirements outlined in the above job description but we would still like to hear from you.
State Street’s Speak Up Lin

• Act as the main relationship contact with all offshore partners and vendors within the defined area of responsibility
• Establish and maintain close relationships at all levels with the offshore partner, ensuring any escalated issues are resolved quickly and effectively within agreed timescales
• Ensure that the IFDSL Oversight Model is appropriate for the business and meets the requirements of the regulators and the IFDSL outsourcing policy
• Assist in implementation of the various Oversight Model components for all operational activities outsourced by IFDSL to the service providers
• Ensure all operational Service Level Agreements, oversight procedures and roles & responsibilities are reviewed annually or earlier if a material change to operational activities occurs
• Assist in the completion of regular and ad hoc Risk Assessments for the Outsourcing Service Providers.
• Assist in the completion of Due Diligence questionnaires according to the changes in the business and share them with the Outsourcing Service Providers regularly for completion
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required, and actively contribute to TA-wide initiatives and focus group