Delivery and Operations Manager

at  John Lewis Partnership

AT A GLANCE

• Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home (in the UK) and Bracknell / London Head Office.
• There is no fixed rule, but to lead the team and attend important meetings in person, it is anticipated that you will be in the office approximately 2 days per week. There will also be a need to visit other locations occasionally, as required.
• Expected Salary- £68,500.00 - £105,000
• Contract type - Permanent
  We are looking for a leader that can take on the role of continuing to efficiently run and maintain our Waitrose Commercial technology, whilst transforming the team to a new DevOps structure and Agile ways of working. We have some big technology change to deliver in the Waitrose Commercial Value Stream over the next few years, as well as a complex Technology Modernisation programme, so we’re transforming to ensure we’re set up to effectively deliver our Portfolio plans. In this role you will oversee and define the delivery of this technology and transformation plan.

WHAT’S THE ROLE ABOUT?

As a Delivery & Operations Manager in Waitrose Commercial, you will be instrumental in guiding your team to take products from their conception through to implementation, utilising your passion for delivery and an effective understanding of how to define and deliver solutions interactively and collaboratively, in order to achieve business outcomes and value.
You will assure, execute and maintain technology services across the Waitrose Commercial and B2B systems landscape. Managing significant budgets, you will lead both the run and delivery of technical services, projects and outcomes, whilst working and managing dependencies within and across domains. You will also focus on developing and maintaining stakeholder relationships whilst demonstrating effective influencing skills.
You will lead and inspire your technical teams of both Partners and contractors in the ongoing stability and end-to-end delivery of technology for the Value Stream. This role will be accountable for working hand in hand with the Product teams that define our direction, to ensure that we deliver the technology and capabilities needed to deliver the Value Stream outcomes.

WHAT WILL YOU BE DOING?

You will:

• Report into the Head of Change Delivery and Technology for all JLP Commercial and Supply Chain Systems, who in turns reports to the CIO of the John Lewis Partnership
• Work with the Strategy, Architecture and Product teams to create a roadmap on customer change underpinned by a route to the technical delivery of this plan
• Set the strategy for the delivery of this plan through liaison with a cross section of stakeholders (up to and including Exec level) and inspire the team to deliver against this
• Maintain tight control of finances, with accountability for a large scale budget. Understand where you can deliver cost savings and where quality of the engineering should be maintained or assured by Partners (internal employees)
• Manage prioritisation of the teams activities to achieve the most appropriate balance of Operability (e.g.Availability, Resilience, Scalability, Performance, Security), Delivery Velocity, and Cost, and ensure delivery against the Partnership outcomes
• Lead, coach and develop a solid, capable and empowered team and work with the Technical profession to ensure we have the correct Engineering capability embedded into your team
• Understand where you need to put in place a different set up to manage more complex deliveries that can’t be controlled simply by agile teams
• Invest in your personal and professional development, leveraging insight and internal and external networks to keep abreast of technological advancements (e.g.‘Cloud’), and improvements in ways of working (e.g.‘DevOps’, Agile) and feed these into strategic thinking, as well as externally promoting the Partnership as a forward thinking great place to work.