Delivery Associate

at  The Exchange

Operates an Exchange vehicle to deliver restaurant prepared food and beverage orders to customers on and off post/base housing and work areas on military installations. Actively evaluates customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

WHO WE ARE

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

OUR FOCUS

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. #WhereHeroesWork

JOB QUALIFICATIONS

Completion of high school or the equivalent. Three months or more of satisfactory driving experience and a valid motor vehicle operator’s license as required by local state laws and military regulations.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

MAJOR DUTIES

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized experience.
Operates an Exchange vehicle. Maintains cleanliness and provides basic vehicle maintenance (check oil, tires, gas, etc.) within accordance of policies and procedures.
May assist with food preparation and assembly. Delivers to customers timely and accurately within accordance of policies and procedures.
Operates a cash register or other sales related equipment to enter conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
May assist with food preparation and assembly. Delivers to customers timely and accurately within accordance of policies and procedures.
Performs housekeeping/custodial duties as needed.
Performs other duties as assigned.