Delivery Consultant Manager - Automation

at  IBM

Introduction
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you’ll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a Delivery Consultants Manager, you will apply your strong foundation of technology expertise to
hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery
professionals. You will develop a high performing team who engages with clients to deliver projects
for IBM Technology while fostering a learning culture where your team develops and demonstrates
their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader
committed to your team’s and client’s success. As a leader of this fast pace, client focused team,
you’ll collaborate across IBM to optimize services engagements and trailblaze new solutions that
address real business challenges.
We’re passionate about success. If this role is right for you, then your achievements mean your
career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this

win-win outcome, a ‘day-in-the life’ of this role may include, but not be limited to…

• Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical

client-facing team of exceptional delivery professionals in IBM Technology.

• Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the

IBM Account team, clients, and partners to accelerate delivery and adoption of IBM

Technology.

• Building Client Relationships: Creating and maintaining enduring, trusted relationships at

technical levels within clients (including CIO’s, CTO’s, Developers, Data Scientists,

Architects) and establishing IBM as an essential partner.

• Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they

fully understand how to do their jobs successfully and achieve their KPI including utilization,

customer satisfaction and quality standards.

• Profit and Loss Management: Evaluating and managing profit and loss for your assigned

resources.

• Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage,

curiosity, and leadership in solving problems.

• Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technica