Delivery Coordinator

at  Ciklum

Description
Ciklum is looking for a Delivery Coordinator to join our team full-time in Romania.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

ABOUT US:

Seize global opportunities by working with us!
Enjoy our robust experience in various domains, a caring attitude and incredible team spirit.
Together we will grow our business in Romania and globally!

Requirements

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written Englis

As a Delivery Coordinator, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

• Managing the staffing process internally and with client’s stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files
• Onboarding & Off-boarding process for the engineers
• Client Engagement and Communication
• Performance Management for assigned engineers
• Managing the process of promotions and relocation of engineers
• Monthly Billing Reports for the client
• Overtime and OOH support tracking, reporting and billing
• Invoicing process (70+ invoices per month)
• Client’s Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses
• Monitoring of the time tracking on a daily basis
• Data Management and Tracking: internal and external files, HUB
• Maintaining the account’s organizational structure on the Miro board, ensuring it reflects current team configurations and roles
• Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally

Requirements

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written English

Desirable

• Experience of work in a distributed teams
• Technical background (software development, QA, DevOps, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Agile and/or PMI certification

What’s in it for you

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and Mental Health programs. We also provide you with meal vouchers to fuel your mind and body
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Pluralsight licenses, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them
• Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events