Delivery Coordinator

at  Claranet

POSITION SUMMARY

Reporting into Product and Delivery Team Lead (Security and PM Support) the Delivery Coordinator will work closely with the customer, Project Support, Technical Service Delivery teams and Solution Architects to agree a delivery plan from the outset for all new orders including key phases, tasks, communication plan and timelines associated with the order.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers.
• Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc.
• Manage any change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining appropriate customer approval and ensuring any additional costs are approved and charged.
• Identify any area of risk to order progression and liaise and escalate in accordance with team processes ensuring risks and escalations are understood, communicated and minimised
• To ensure that all orders are handed over to both the customer and support function in a timely and effective manner
• Work closely with suppliers in ensuring the timely delivery of 3rd party services and manage any jeopardy situations, like Telco wayleaves, council permissions, excess charges, etc.
• Support the Project Managers on major projects maintaining project documentation where required, such as RAID Logs, WIP and Highlight reports.
• Attend Project Kick off, Project Review, and Project Closure Meetings where required.
• Work with the Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery and attend Service Reviews where required.
• Manage or work on internal projects as required.

ROLE MISSION

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. As the Delivery Coordinator within our Customer PMO department, you will ensure our customers experience the absolute best service delivery.