Delivery Employee

at  Inchcape

BE THE FACE OF OUR NEW DELIVERY CENTER!

Are you passionate about cars and delivering exceptional customer service? We are looking for a dedicated specialist to join our team at the new delivery center in Machelen, where you will ensure top-tier customer experience in Dutch, French, and English.

WHO ARE YOU?

We are seeking a dynamic individual who prioritizes delivering an exceptional customer experience. Here’s what we value:

• Experience in a customer-focused role.
• Proficiency in Office applications, including Excel and Word.
• A strong interest in or knowledge of cars and their features.
• Fluency in both Dutch and French, with a good command of English.
• A team player who can also work independently when needed.
• Outstanding communication and sales skills.
• Adaptable, dynamic, and able to thrive in a fast-paced environment.
• A proactive problem-solver with a hands-on approach.
• Initiative-driven with the ability to manage tasks efficiently.
• Flexibility to juggle multiple responsibilities effectively.

As our new Delivery Employee, you will be the primary point of contact for customers at our brand-new delivery center. Your mission is to provide clients with all the information they need about their new vehicles and answer their questions with enthusiasm.

Your tasks include:

• Escorting customers to the delivery area and giving a detailed walkthrough of the vehicle’s features and options.
• Overseeing the administrative closure of client files, ensuring strict adherence to established processes.
• Closely monitoring and managing vehicle dossiers to ensure timely updates and resolution.
• Coordinating and initiating vehicle preparations before delivery, ensuring a smooth and efficient handover process.
• Acting as the primary contact for customers, providing comprehensive administrative details regarding their vehicles.
• Celebrating customer purchases and encouraging them to participate in feedback surveys.
• Serving as the liaison between customers and the service department to address any questions or concerns.
• Managing on-site vehicle deliveries, performing thorough car checks to ensure readiness.
• Promptly uploading all delivery-related documentation into the system.