Delivery Manager

at  Accertify

Accertify is the trusted partner to the world’s leading eCommerce brands. We help our clients grow revenue and protect against loss with industry-leading fraud prevention and digital identity offerings. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. Team Accertify provides a solution merchants trust and a career you can trust.
Accertify is growing, and we are looking to add a Delivery Manager to our global fraud-fighting team.
As a Delivery Manager at Accertify, you will play a pivotal role in orchestrating the successful delivery of our software solutions while embodying the dual responsibilities of Product Owner and Scrum Master. You will collaborate closely with cross-functional teams and stakeholders to ensure alignment with business goals and seamless project execution.

Key Responsibilities:

• Partner with our Product Managers to define and prioritize the product backlog based on client requirements, business value, and strategic goals.
• Collaborate closely with stakeholders, including clients and internal teams, to gather and refine product requirements to ensure readiness.
• Ensure the product backlog is visible, transparent, and understood by all team members and stakeholders.
• Participate in Program Increment (PI, Quarterly) planning and sprint planning sessions to align priorities and dependencies.
• Accept user stories and provide timely feedback to development teams during sprint reviews.
• Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Coach and mentor Agile teams in Scrum practices, fostering a culture of collaboration, transparency, and continuous improvement.
• Remove impediments and escalate issues that require external resolution to ensure team productivity.
• Track and communicate dependencies and team progress using Agile metrics and tools, promoting accountability and visibility.
• Champion Agile principles and practices across the organization, driving adoption and maturity of Agile methodologies.
• Serve as the primary point of contact for cross-functional teams and stakeholders throughout the software delivery lifecycle.
• Build and maintain strong relationships with the release train’s stakeholders, understanding their needs and ensuring alignment with our software solutions.
• Regularly meet with stakeholders to provide updates, gather feedback, and proactively address any concerns.
• Coordinate and oversee the end-to-end delivery of software projects, ensuring adherence to timelines, budget, and quality standards.
• Collaborate with project managers and technical leads to define project scope, goals, and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful delivery.
• Define and implement service delivery processes and best practices to ensure consistent and high-quality delivery of software solutions.
• Conduct post-implementation reviews and assessments to evaluate performance and identify areas for improvement.

Qualifications:

• Proven experience as a Product Owner, Business Analyst, and/or Scrum Master in Agile software development environments.
• Strong understanding of Agile methodologies (e.g., Scrum, SAFe) and experience in Agile project management.
• Excellent communication, negotiation, and presentation skills, with the ability to interact confidently with stakeholders at all levels.
• Ability to prioritize and manage multiple projects and relationships concurrently in a fast-paced environment.
• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field; advanced certifications such as Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) are a plus.

Additional Details:

• Location: Accertify Headquarters in Itasca, IL: 2 Pierce Place, Suite 900, Itasca IL 60143
• Workplace Flexibility: Hybrid (3 days in-office per week)
• Visa Sponsorship: employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.

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• Partner with our Product Managers to define and prioritize the product backlog based on client requirements, business value, and strategic goals.
• Collaborate closely with stakeholders, including clients and internal teams, to gather and refine product requirements to ensure readiness.
• Ensure the product backlog is visible, transparent, and understood by all team members and stakeholders.
• Participate in Program Increment (PI, Quarterly) planning and sprint planning sessions to align priorities and dependencies.
• Accept user stories and provide timely feedback to development teams during sprint reviews.
• Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Coach and mentor Agile teams in Scrum practices, fostering a culture of collaboration, transparency, and continuous improvement.
• Remove impediments and escalate issues that require external resolution to ensure team productivity.
• Track and communicate dependencies and team progress using Agile metrics and tools, promoting accountability and visibility.
• Champion Agile principles and practices across the organization, driving adoption and maturity of Agile methodologies.
• Serve as the primary point of contact for cross-functional teams and stakeholders throughout the software delivery lifecycle.
• Build and maintain strong relationships with the release train’s stakeholders, understanding their needs and ensuring alignment with our software solutions.
• Regularly meet with stakeholders to provide updates, gather feedback, and proactively address any concerns.
• Coordinate and oversee the end-to-end delivery of software projects, ensuring adherence to timelines, budget, and quality standards.
• Collaborate with project managers and technical leads to define project scope, goals, and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful delivery.
• Define and implement service delivery processes and best practices to ensure consistent and high-quality delivery of software solutions.
• Conduct post-implementation reviews and assessments to evaluate performance and identify areas for improvement