Delivery Manager

at  Chesapeake Employers Insurance Company

When you’re a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland’s largest writer of workers’ compensation insurance.

POSITION SUMMARY:

Provide high-quality projects and services to our internal and external stakeholders that align with Chesapeake Employers’ Insurance’s purpose and goals. The IT Delivery Manager will manage the entire service delivery lifecycle, from project initiation to implementation and ongoing support, with a strong focus on keeping quality standards high.

SKILLS, EDUCATION AND EXPERIENCE:

• Bachelor’s degree in information technology, computer science or related field required. Master’s Degree preferred.
• 6-10 years of experience in managing people and projects, preferably in the IT area.
• Minimum 5 years of experience in service delivery management, project management, quality assurance, or a related field.
• Proven experience in managing and delivering complex IT projects, within the insurance industry preferred.
• Strong understanding of insurance products, services, operations, and quality assurance principles.
• Excellent project management skills, including experience with project management methodologies (e.g., Agile, Waterfall) and incorporating QA processes.
• Proven ability to develop and implement effective quality assurance strategies for IT projects.
• Excellent communication, interpersonal, and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with project management software (e.g., Jira, Asana) and quality assurance testing tools.
• Strong leadership skills.
• Excellent written, oral, and interpersonal communication skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

• Lead and manage a team of service delivery professionals, including business analysts, project managers, technical specialists, and quality assurance testers.
• Collaborate with internal stakeholders (customer service, underwriting, claims) and external vendors to define project requirements, ensure alignment with business goals, and identify potential quality risks.
• Develop and implement project plans, timelines, budgets, and quality assurance (QA) strategies for assigned projects.
• Manage project risks and dependencies, proactively identifying and mitigating potential issues, including those related to quality.
• Monitor project progress and performance against established metrics, reporting on progress, deviations, and quality assurance findings to stakeholders.
• Oversee the implementation of new insurance products and services, ensuring a smooth and efficient rollout that meets all quality standards.
• Manage the delivery of ongoing support services for existing insurance products and services, maintaining a focus on continuous quality improvement.
• Identify and implement process improvements to enhance service delivery efficiency, effectiveness, and quality assurance practices.
• Ensure adherence to all regulatory requirements, compliance standards, and established quality control procedures.
• Foster a collaborative and results-oriented work environment within your team, emphasizing a culture of quality.
• As an employee of Chesapeake Employers’, must safeguard the privacy and security of our clients’ information. This means following Chesapeake Employers privacy and information security policies and procedures. If you notice any unusual or suspicious activity, you must report it immediately. As part of your normal job duties, you may come across sensitive or confidential information and are responsible for keeping our data secure and confidential.
• Actively supports the company strategies and department goals by accomplishing tasks as assigned.